If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within ten (10) days from the date that we deliver the applicable Product(s) for a full refund less a restocking fee (RM10), as further described in this paragraph. Company will provide a refund for the cost of the Product(s) not including any shipping charges within ten (10) days of our email confirming your refund. The Product(s) must not be abused or damaged as determined in our sole discretion. Follow these steps to return the Product(s) purchased through our Website within ten (10) days of the date that we deliver the applicable Product (s):
Returning Products for Warranty Claims:
Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of one (1) months from the date of original retail purchase (if purchased at a retailer), or one (1) months from the date of shipment (if purchased on the Website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.
Follow these steps to return Products with respect to a warranty claim during the Warranty Period:
